FAQ - Kickstand Insurance Company

General Questions

When are you legally required to have WC?

When you have a certain number of employees. Depending on your industry and state, it can be as soon as your first employee. Click here to tell us your industry and state, and we’ll email you the answer.Even if you aren’t legally required to have workers comp, you are still liable for any employees that get injured.Customers may also demand that you have insurance for jobs that have to be done on their location.

What is the price based on?

The main factors that your premium is based on is the amount of payroll and the level of risk for your industry.

Do you have general liability or any other types of insurance?

We only offer instant quotes for workers’ comp, but if you have a comp policy with us, we can definitely help with other lines of insurance - just ask!

Quote Process Questions

What happens after I fill out the quote form?

Your dedicated agent will send your information to the underwriting department for approval. They will be in touch as soon as they have a final review from underwriting. We aim for same day approval, but if it's a bit later in the day or a unique policy, we'll need up to 24 hours to review your quote before we can get back to you.

How soon will I get a quote?

Instantly! As soon as you complete the online get-a-quote process, our system will generate an estimated premium for you.

Can I see the status of my quote?

Yes. If you set a password after you submitted your quote, just login and check on the status. If you didn’t set a password, click this link to get a temporary password sent to your inbox so you can setup your login.

How long does it take to buy workers comp if I like the quote?

For most quotes, we can get you covered the same business day.

I filled something out incorrectly, how can I adjust it?

If you haven’t submitted the quote yet, click the back button and adjust the information.
If you already submitted the quote and need to adjust some information, you can fill out this quick form and we’ll update the information and send you the adjusted quote. Or, if you have spare time and want an instant updated premium, you can fill out a new quote.

I’m not good with all this tech stuff, can someone help me on the phone?

Sure. You can call us at 866-338-8823 or submit this request for a call and we'll be in touch shortly.

What states do you sell insurance in?

We currently offer policies in almost every state. We offer instant Workers' compensation quotes for Arkansas, Florida, Georgia, Missouri, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas and Virginia. Start your instant quote now!

Can you help me if I have locations in multiple states?

Yes, we can get you a multi state policy and make sure you are covered properly as long as we are active in your main location’s state. You can submit a quote for all the states in the system and call us so we can work on the other locations.

I’m a very high risk industry (ex - roofer). Do you have policies for me?

Try us, we probably do. You can either submit a quote and we’ll let you know asap or call us at 866-338-8823.

Who are you? Are you trustworthy?

We are powered by Normandy Insurance Company, an established Workers’ Comp Carrier based out of Florida. Get more info about us on our about page.

Can you help me fill out the quote form? I’m not sure which options to choose.

Sure. You can call us at 866-338-8823 or submit this request for a call back.

Policy Questions

How do I get my certificate of insurance?

If you currently have a workers' comp insurance policy with Kickstand. please email us at certificates@kickstandinsurance.com, or fill out this form.

If you don't have a policy and you need a certificate, get started by generating an instant quote.

How quickly can I get my certificate of insurance after I buy?

You can get it approximately 24 hours after the policy is bound.

Can you help me create a safety or drug free plan so I qualify for the credit?

Not every business is eligible, if you are, we can help you. Call us at 866-338-8823 or email your agent for more details.

Will I have issues at audit? How do I know that your price is accurate?

Premium amounts are based on your estimated payroll. The audit is done to adjust the premium to reflect the actual payroll numbers. We will help you prepare and explain the process to you, so you don’t get surprises at the end.

Do you have payment plans?

Payment plans depend on the policy. If you would like a specific payment plan, please let us know.

Are there dividends available?

Yes, as long as you meet the qualifications and they are allowed in your state.

Where can I find a copy of my loss run?

You can call us at 866-338-8823 or submit this request and we will send it to you.

What happens if I have a claims/injured worker?

Please check with your insurance carrier on the best way to report a claim to them. If you aren’t sure, just reach out to us at 866-338-8823 and we’ll be happy to help you sort it out.

Where can I check my balance or pay my bill?

Reach out to carrier directly or call us at 866-338-8823 and we’ll help you figure it out.

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General Questions

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